Organizations that invest in communication training lead the way in both customer relations and employee retention.
By incorporating and reinforcing innovative techniques your staff truly develops new communication habits that improve your work environment.
For businesses that invest in relationship marketing and communication training, know that Laurel’s workshops are not just one and done. I work with each business to develop a recurring training program either live, virtual, or a combination of the two. By incorporating and reinforcing innovative techniques your staff truly develops new communication habits that improve your work environment and build strong relationships with your clients.
Training is interactive and can include personal on the job coaching and feedback. Remember, this is customized to your organization so you and your staff receive training and follow up on exactly the habits you want to change in order to be more productive, proactive, positive, and profitable!
Training topic examples:
- Sales Skills
- Follow up and follow through customer service techniques
- Internal and external relationship building
- Customer feedback utilization