Refund Policy: All product(s) are sold “as is”. You assume the responsibility for your purchase, and no refunds will be issued after use. You may submit a refund request if:
- In the event of a shipping issue, or your product(s) are damaged due to shipment mishandling, please provide a photo of the damage and a complete description of the issue via email at laurel@stlinteractiveinnovations.com. If we deem the cause of damage was due to mishandling of the shipment, we will resend a replacement at no additional cost. We will also report the damage and shipment information to the United States Postal Service for review.
- If you are not satisfied with your product(s), please submit a complete refund request, with reason, via email at laurel@stlinteractiveinnovations.com. Refund request must be within 7 days of parcel delivery. Please note that refunds are issued on a case-by-case basis. If your refund request is approved, your product(s) must be returned to STL Interactive Innovations in New, Resellable Condition, with shipping at customer expense. We will issue your refund once your product(s) have reached our facility.
Approved refunds may take up to 7 business days to appear in your account. If your refund has not appeared in your account after 7 business days, please contact your financial institution and inquire about pending refunds on your account.